Refund & Cancellation Policy

Subscriptions

RUB subscriptions through AuraPay are one-off payments with no automatic renewal. Access lasts until the date in your account. No cancellation is needed for these purchases. If you have a recurring subscription through another payment method, you can cancel its renewal in your account; access remains until the end of the paid period.

We do not refund the current or past subscription periods once they have started: the service (chat, photos and other paid features) is delivered continuously from the moment of payment.

Crystals

Crystals are a prepaid balance spent on generations (photos, videos, saving a custom companion, unlocking originals). Crystals that have already been spent are not refundable. If a generation fails on our side, the crystals held for it are returned to your balance automatically.

An unused crystal package may be refunded within 14 days of purchase if none of its crystals have been spent.

Mistaken or unauthorized charges

If you believe a charge was made by mistake or without your consent, contact us before opening a dispute with your bank — we resolve such cases quickly. Refunds are returned to the original payment method; your bank may take several business days to post them.

Contact

Support: support@desireai.me. Please include the email address of your account.